SALON POLICIES
At Topcoat we strive to create a relaxing and safe experience for all of our guests.
APPOINTMENTS
At this time, we will not be taking any walk-ins. Please call the salon to book your appointment. We do require a valid credit card to hold your appointment for all bookings. Please note appointments are not booked unless they are acknowledged and confirmed.
You will receive a message from our team a day before your appointment to confirm, please reply and confirm your appointment.
DEPOSIT
A deposit is required to book your appointment at Topcoat. Deposits go towards the cost of your service. Deposits are dependent on the service and number of services you booked, see below:
$30 - 1 service
$60 - 2 services
$80 - Gel-X Extensions
Deposits are per person. If there are two individuals booking manicures in a party, we require a deposit per person for each service. Deposits cannot be transferred to another individual. Please have your card ready when calling to book.
Please know that last minute cancellations and no-shows hurt our small businesses. We've put policies in place to ensure our team members are compensated fairly and receive a full day's wage for their time.
We understand that things come up, so we ask that if you need to reschedule, cancel or make edits to your appointment that you contact us 48 hours in advance. No deposit refunds will be provided if changes (reschedules, cancellation) are made to appointments with less than 48 hours notice before your scheduled appointment. For day-of changes if you are not able to make your appointment, we do not allow the deposit to be transferred to another individual who has an appointment that day. Deposits cannot be transferred to other services if you decide to reschedule your appointment with less than a 48 hours notice.
This allows us to accommodate the high demand for appointments and guarantees a livable wage for our team members. If you have any questions or concerns, please feel free to give us a call.
All payment information is added to the system via a secure electronic process that ensures the information is encrypted and remains secure.
Please understand cancellation policies are not punishments—they’re put in place so our staff is compensated fairly, especially during this uncertain time.
We are trying to survive this pandemic just like everyone else—we love what we do, and we love being able to provide a safe reprieve for you all. Please read and respect our policies if you would like to book with us.
SALON OPERATIONS CHARGE
As a woman and minority-owned small business on a mission to create a safe, and non-toxic nail care experience, transparency with our team and our Baltimore community is so important to us. As the market around us is changing, and the cost of supplies are rapidly increasing, we’ve felt the need to adapt, to ensure we can keep our doors open.
Starting Thursday (7/21/2022), we are adding a 6% salon operations charge to cover the rising cost of operations and supplies. We are making this change because we want to continue to bring you a safe nail care experience with the same quality of high-quality, non-toxic ingredients.
Please let us know if you have any questions– our doors are open to chat. Thank you for understanding, and supporting us!
48-HOUR NOTICE
We understand that things come up, so we ask that if you need to reschedule, cancel or make edits to your appointment that you contact us 48 hours in advance.
No deposit refunds will be provided if changes (reschedules, cancellation) are made to appointments with less than 48 hours notice before your scheduled appointment.
This allows us to accommodate the high demand for appointments and guarantees a livable wage for our team members. If you have any questions or concerns, please feel free to give us a call.
LATE POLICY
We kindly asked our clients to arrive on time. Please call us to notify us if you are running late. We will hold your appointment for ten (10) minutes, provided we hear from you. If you are running later than 10 minutes, your service time may be shortened or downgraded in service to ensure we can stay on schedule for the next scheduled appointment.
NO SHOW POLICY
We require all clients to notify us in advance if you’re not able to make your appointment. For no shows and missed appointments without a notification, you will be charged for the full service booked. We do this to ensure a full days wage for our team members. Please call us in advance!
RETURNS
All gift card and retail purchases are final. We do not offer refunds on any products or services.
NAIL REPAIRS
Should damage to your manicure occur, the salon must be contacted within 7 days of your initial service to receive a complimentary nail fix. This excludes any nail breaks that require an extension, in which the client is responsible for payment in full. Any damage reported after 7 days will be repaired at cost.
SALON ETIQUETTE
Please kindly refrain from speaking on your mobile phones upon arrival.
PERSONAL ITEMS
Topcoat is not responsible for any personal items that are lost or misplaced.
COVID-19 HEALTH & SAFETY POLICY
Due to COVID-19, our business is taking extra precautions with the care of every client to include enhanced sanitation & disinfecting procedures in compliance with CDC guidance.
We’ve deployed the following safety measures to ensure the wellbeing of our clients and team members:
THE SALON
We are limiting our normal operating capacity to 25%, including clients and staff.
All manicure and pedicure stations are 6 ft apart to allow for safe social distancing.
We are abiding by strict sanitation rules, which are implemented throughout services and in between each client including sanitizing and disinfecting tools, manicure tables, pedicure chairs and high-touch areas.
We have allotted 15 minutes cleaning time in between clients to ensure everything is above and beyond sanitation and disinfection requirements for manicure implements and all high touch surfaces for each station.
For extra safety precautions for both of our nail artists and front desk hospitality staff we will have Acrylic Safety Protection Guard partitions placed on tables for Social Distancing Safety.
OUR TEAM
Each Topcoat team member will receive temperature checks before each shift and record it in a log before the start of each shift.
All team members are required to wear masks at all times while in the salon
We will be following a strict adherence to all guidelines as presented by the CDC.
We have taken the extra measure to ensure that ALL team members have received their Barbicide Covid-19 Sanitation Certificate, reviewing all disinfection and sterilization practices.
As always, we will be using only hospital-grade disinfectants and sterilization practices to sanitize the shop. We will be sanitizing before opening each day, in-between each service.
YOUR VISIT
Please wear a face mask to your appointment. We will be requiring all clients to wear a mask at all times when inside the shop. If you do not have your own, we will have masks you may purchase one for $1. We have the right to refuse service.
Upon entrance, your temperature will be checked with a contactless thermometer. If your temperature is higher than normal, you will be asked to reschedule for a later date.
Upon arrival all guests must use hand sanitizer provided by Topcoat upon entering our salon and you will be ask to sign our COVID-19 Liability Release Waiver.
Please leave ALL food items in your car. At this time, we ask that you bring only the necessities with you to your appointment (keys, phone, wallet) or emergency items, inhalers or epi-pens.
Clients are prohibited from bringing guests at this time. Please do not bring young children or babies with you to appointments— this is to ensure the safety of everyone in the salon. We ask that you arrange proper childcare before your visit.
We ask that no outside food be brought into the shop, as we do not want anyone to remove their masks at any point to eat. Only beverages are allowed at this time.
We are committed to creating a safe and clean salon environment. Please do not bring in your own nail polish or manicure implements.
CHECK-IN / CHECK-OUT PROTOCOL:
We are able to accept only credit cards, Apple Pay and cash as a form of payment. Gratuities may be given to your nail technician via credit cards, cash, Venmo or Cashapp.
You will be asked to sign a COVID-19 release waiver prior to your service.
Due to increased sanitation measures we are taking for every single appointment.
We ask that clients arrive AT their appointment time. Also, if you are late, we may have to shorten your service.
BOOKING POLICIES
We will be open for services by appointment only. No walk-ins at this time. In order to maintain our new shop capacity and limit the flow of traffic at our front desk, we will be booking appointments over the phone or online only.
We will still be charging our no call/no show fee in order to protect our staff.
Higher-risk clients – We suggest you call and make an appointment by phone, so we can provide services earlier during the day.
TOPCOAT is in not responsible or liable for any health-related injuries once you leave our salon. We are asking all clients to sign a consent form in order to receive services during this time.